THE SHORT VERSION
We use the minimum information needed to operate your account, build your music feed, remember your choices, play third-party media, prevent abuse, and improve XENE. We do not sell your personal information.
INFORMATION WE HANDLE
Account information
When you create an account, we process your email address, account identifier, authentication status, and any username or profile details you choose to add. Sign-in links are delivered through our authentication provider.
Your music choices
We store the artists you follow, preset selections and customizations, saved items, listening queue, listening history, connected-service status, and other preferences needed to personalize your experience.
Connected platforms
If you connect a third-party music account, such as SoundCloud, we receive the authorization needed to provide the features you request. We may process account identifiers, public following data, and service tokens. You can disconnect a platform in XENE settings.
Usage, device, and support data
Our systems may receive standard technical information such as IP address, device and browser type, timestamps, requested pages, app version, error and security logs, and performance information. If you send a bug report or support request, we process the message and contact details you provide.
Public music information
XENE indexes publicly available information about artists, labels, releases, videos, mixes, and music journalism from supported services. This information is generally not account data and may remain available from the original source.
HOW WE USE INFORMATION
- Provide, secure, troubleshoot, and maintain XENE.
- Build your feed, presets, queue, saved library, and discovery network.
- Authenticate accounts and connect requested third-party services.
- Respond to support, privacy, and account-deletion requests.
- Detect misuse, enforce our terms, and comply with law.
- Understand reliability and improve features without selling personal data.
WHEN INFORMATION IS SHARED
We use service providers to host and operate XENE, including cloud infrastructure, database and authentication services, and email delivery. Media playback and linked content may be provided by SoundCloud, Bandcamp, YouTube, Beatport, Twitch, or other publishers; their own privacy terms apply when you use those services. We may disclose information when required by law, to protect people or XENE, or as part of a business transaction with appropriate safeguards.
We do not sell or rent personal information. We do not use sensitive personal information for targeted advertising.
RETENTION & SECURITY
We keep account information while your account is active and retain other information only as long as reasonably needed for the purposes described here, legal obligations, security, and dispute resolution. We use administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security.
YOUR CHOICES
You may update preferences in XENE, disconnect linked platforms, remove saved items, and clear features that offer a clear control. You can permanently delete your account in the app under Settings → Delete account. The deletion removes your authentication account and user-owned data through our deletion process.
If you cannot access the app, use our web account-deletion page. We may need to verify that you control the account before acting on a request.
Depending on where you live, you may have rights to access, correct, delete, or export personal information, object to or restrict certain processing, or appeal a decision. Contact us to exercise those rights.
CHILDREN & INTERNATIONAL USE
XENE is not directed to children under 13, and we do not knowingly collect personal information from them. If local law requires a higher minimum age, that higher age applies. Information may be processed in countries other than your own, subject to appropriate legal safeguards where required.
CHANGES TO THIS POLICY
We may update this policy as XENE evolves. We will post the revised date here and provide additional notice in the app when a change materially affects your rights.
CONTACT
Questions or privacy requests can be sent to collab.xene@gmail.com. For general product help, visit XENE Support.