SUPPORT / XENE
LOST THE
SIGNAL?
Tell us what happened. Include your device, app version, and the steps just before the issue.
EMAIL SUPPORT ↗WE AIM TO REPLY WITHIN 2 BUSINESS DAYS.[ COMMON QUESTIONS ]
QUICK FIXES.
01MY SIGN-IN LINK ISN’T WORKING.+
Request a fresh link from the same device where you plan to use XENE. Open only the newest email, check that your device time is set automatically, and make sure the link opens in XENE. If it still fails, send us your device type and app version—never your sign-in link.
02WHY IS A RELEASE OR UPLOAD MISSING?+
XENE depends on information made available by supported platforms. Confirm the item is public at its source, pull to refresh, and check the active preset and platform filters. Some new items can take time to be indexed.
03A TRACK WON’T PLAY.+
Playback is provided by the source platform. Check your connection, confirm the item still plays at its source, then retry. Geographic limits, embeds disabled by an artist, or removed content can prevent playback in XENE.
04HOW DO I CONNECT OR DISCONNECT SOUNDCLOUD?+
Open Settings, find Connected services, and choose Connect or Disconnect beside SoundCloud. Disconnecting removes XENE’s access to that connection; it does not delete your SoundCloud account.
05HOW DO I DELETE MY ACCOUNT?+
In XENE, open Settings and choose Delete account, then confirm. You can also use the web deletion page linked below if you cannot access the app.
06WHICH DEVICES ARE SUPPORTED?+
XENE is designed for current iOS and Android devices and modern web browsers. Keep your operating system and app version up to date for the best playback and sign-in experience.
[ CONTACT DIRECTORY ]